General Policy
The lead is outside of your service area.
The contact information is invalid or incorrect.
We do not issue credits for reasons such as:
Customer dissatisfaction with responsiveness of the homeowner.
Homeowner not being ready to move forward.
Homeowner choosing another contractor.
Duplicate submissions reported after 48 hours.
Specific Scenarios
1. Lead Not Received
If a customer has not received their purchased lead, they must notify us within 5 business days.
Our team will investigate. If confirmed, we will deliver the missing lead promptly.
2. Lead Out of Area or Invalid Contact Info
If the lead is outside of the defined service area or has invalid/wrong contact details, customers may request a credit.
Our team will verify the issue. Once confirmed, we will issue a replacement lead of equal value.
Customers may cancel their subscription anytime via the Lead Adjustment link.
Any unused lead credits remain valid in the customer’s account.
No refunds are issued for subscription fees.
If a duplicate lead is received, it must be reported within 48 hours.
Once verified, a replacement lead will be issued.
If a verified credit has not been applied, customers should contact support.
We will promptly review and manually apply the credit if valid.
While we cannot control homeowner behavior, we guarantee that:
Leads are exclusive to you (not shared with multiple contractors).
Leads meet our quality criteria (within your service area, correct info, and homeowner actively seeking work).
Our support team will handle all valid claims fairly and transparently.